Shop Policies

Welcome to White Goat Ranch! Everything you see here are unique designs, hand made by me from our home in Missouri. Each item listed is ready to ship within 3-5 business days upon payment, unless otherwise specified.

Custom orders are available for most of my designs, If you would like more information on this please free to send me a convo. I will quickly send you back a price quote for your order and the time involved to complete it for you. Prices will differ for custom orders depending on the materials needed and the specifics of the request. 


{Messages and Conversations}
I welcome all questions and do my very best to respond as soon as possible. I do however live in the Central Time Zone, so our hours might be different. (And I need my sleep! :) I also reserve the weekend and Holidays for my family. So if I don't respond right away please know i will get back to you as soon as I can! <3


★★ Please note that I always do my best to show true colors in my photo. Different screens (laptops, desktops, phones, tablets, resolutions, etc) will display these colors differently despite my efforts. Colors may be warmer or cooler than depicted on your screen. 

★★ Please pay attention to sizes in each listing, I take many up close, high resolution photos to show you every detail I can. 

★★ All my items are handmade by me. Therefor no two items will ever be completely identical, and slight imperfections are expected. True handmade is always unique! ;)

 

Payment

It's quick and easy to checkout using any service you prefer! If at any time you have any trouble checking out, can't find your favorite payment option, or need any help in general please contact me! I'm usually able to respond to questions fairly quick, please keep in mind I'm in the Central Time zone though! ;) 

Orders cancelled before shipping will be charged a restocking fee. 

Orders will not be shipped until payment is received in full.
 
Shipping
All packages are shipped via United States Postal Service, First Class Mail, with tracking. Insurance, and Rush Services are available at the Buyer's expense and request. Please contact me before purchase so I can adjust your listings for you.

>>> Please Note: Choosing Priority Shipping at checkout only affects your postal service, this does not speed up my production times.<<<

{ Delivery Times }
Items listed as "Ready to Ship" will be mailed 3-5 days after purchase. This is merely the estimated time for me to package your items and deliver them to the post office. ( Please note, this time frame is for business working days only, which do not include weekends, and holidays.) Actual shipping time once the package is in the hands of the postal service is not included, and is 100% out of my control. Please allow at least 3-7 days during non-holiday seasons, and at least 2 weeks during the holidays! Any orders cancelled because of a post office delay will be charged re-listing fees, as this is out of my control. (Even if I wish I could get it to you the minute your order!!!)

Custom made items will have their delivery times discussed in the individual listing.


{ For faster Shipping }
Please verify your address is correct on your account before checking out! If using Paypal, please verify all your information with them as well. Incorrect information that results in the post office not being able to deliver your package will be at you expense! So please triple check your information! 


I will always prepare your package well, ship as quickly as I can, and be here to answer any and all questions that you might have regarding your order. Please let me know if you are shipping this to someone as a gift, as I'd be happy to personalize the package for you!

★ International Buyers ★

{ Delivery Times }
Shipping Times can be anywhere from 10 days after I ship (this does not include the time needed to create your item), to 6 weeks. All concerns after I ship should be brought to your local post service, as to the length of time they are taking to deliver your items.

{Additional Fees and Charges }
International buyers are responsible for any and all extra fees, duties, brokerage charges, taxes, and so forth that are put in place by your country. Please double check, and make sure you are aware and understand your country's laws and fees before you purchase! Refused shipments will not be refunded.

~ Please note all custom forms will be filled out according to my federal laws. No packages or items will be marked as gifts, as this is Mail Fraud. Anyone asking this will have their orders cancelled.~ 

{ For Faster Shipping }
Please double check your address at checkout and make sure your phone number is included, this is needed for all international orders as requested by the post. I will not be using it to contact you.
 
Refunds and Exchanges
I want you to completely love everything you purchase from me! So please carefully check over a listing before you purchase. Double check sizes, colors, etc to ensure you are ordering exactly what you want. 

{ Custom Orders }
Please note custom orders, including, but not limited to, items made for a custom size, color, pattern, design, CANNOT be returned or refunded. I created this item just for you, and it cannot be resold. 

{ Exchanges and Store Credit }
Mistakes can happen, and I want you to love your items. Please contact me if something is not right within 3 days of receiving your items, so we can quickly work out how we can best resolve any issues. 

Exchanges must be made, at the buyer's expense, within 10 days of contact. Items must be returned in original condition, in it's original packaging, with delivery confirmation.

I do not offer Refunds. 

Items that have been altered in anyway cannot be exchanged or returned.

I do not offer exchanges, refunds, or credit for items I do not receive back in original condition. No exceptions. 

{ Cancelled Orders }
All transactions cancelled before shipping will be charged a re-stocking fee. This includes orders cancelled by myself, and or the customer.
 
Additional policies and FAQs
★ Custom Orders ★
I love to create custom orders!! Please use the contact links to begin working on your custom piece(s). All custom orders must be paid in full before I begin to work on them. There are no returns, or exchanges on custom orders, as these items are made just for you!

★ All items are created by hand, by myself, in my home. My home is smoke free, but is animal friendly. I take the upmost care to keep all items clean, and away from our variety of animal friends. All knits are laundered in gentle soap, before they are mailed out. If you are allergic, or bothered by certain soaps, or scents please let me know! Thank you!